| FAQ'S |
The following are some of the questions we are asked most often. Please read through them and see if your question has been answered. If not, feel free to email us at: info@hoteljardinesarenal.com and we'll get back to you as soon as possible.
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| What is included in the room rate? Our delicious fresh fruit buffet breakfast is included in your room rate. Also, unlimited access to our Dairy Farm and free transportation from Jardines Arenal to La Fortuna. Taxes are included in the rate. |
| How far/long is the drive to Jardines Arenal Lodge from San José? The drive from San Jose should take about 3.0 hours, taking the route by San Ramon de Alajuela. Jardines Arenal is located about 123 kilometers from San José. |
What is the best way to get there? You can either drive yourself or you can request a ground transfer through our office when making your hotel reservation. If you decide to drive yourself, click here for directions and a map. The cost of the ground transfer is between $21-$25/person each way. Pick-ups are made from the major hotels in San Jose, Guanacaste, Manuel Antonio and Limon. Private transfers can also be arranged. Ground Transfer Schedule: San José to Jardines Arenal 8:00 and 9:00 AM & 1:30 PM (upon request) Jardines Arenal to San José 6:00 AM , 8:00 AM & 1:30PM and 7:30 PM (upon request) Private transfers are available at any time for approximately $125 each way, for up to 4 people. There is a charge of $10 for each additional person. Other destination are available, please check our transfer list or contact us info@hoteljardinesarenal.com Air Transfers Schedule There are available only private chartes from San José to Arenal at any time for approximately $ 360.00 each way, for up to 5 people. Other destination are available, please inquire info@hoteljardinesarenal.com |
| How far is Jardines Arenal from other popular destinations within Costa Rica? Manuel Antonio: 5 hours Liberia (main city that leads to Guanacaste beaches): 3 hours; Monteverde: By Car : 4 hours; Car/Boat/Car : 3 hours; Horseback: 5 hours. *Transfers to these locations and others can be arranged through our tour desk.* |
| Can I fly to the Arenal area? The domestic airlines no longer offer daily routes to La Fortuna/Arenal. Private charter flights are available upon request. |
| What is the weather like? What kind of clothing do I need? The temperature is mild year-round. Because we are located in a tropical rain forest, you can always expect light rain on and off throughout the day. We suggest that you bring a light rain jacket. Other suggested packing items are: good walking/hiking shoes for tours, bathing suit, sandals/flip-flops for the hot springs resort, shorts, t-shirt, casual clothing for the evening. Occasionally, it can get chilly in the evenings, so a sweater or light sweatshirt is also recommended. |
| What kind of tours do you offer while at the Lodge? Click on Tours & Activities, for a complete list of what is offered in the area. If you would like to make reservations or have any questions, please email our tour desk at info@hoteljardinesarenal.com |
| Can I rent a car while in the Arenal area? Yes, contact our tour desk at sales@hoteljardinesarenal.com for more information. |
| Is the volcano clear every day/ night? Will we be able to see eruptions? The weather is very unpredictable in this area, so the volcano could be not clear every day & night. However, there is a good chance you will be able to hear the eruptions, and if you are lucky, you will get to see the eruptions as well. Upon the guests' request, our front desk offers a wake-up service if the volcano should become clear during the night. You can arrange this at the hotel. |
How close can we get to the volcano? We recommend that you view the volcano from the hotel and the hot springs, or that you take a volcano tour with one of the recommended tour operators in the area. Check Tours & Activities for descriptions of the volcano tours. |
| Is there Internet access at the hotel? Yes, but only from the reception area. Internet access from the rooms is not available. |
| Can I exchange money at the hotel? Yes, you can change money and traveler checks at the front desk. |
info@hoteljardinesarenal.com | Tel: (506) 2479-97-28
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