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La Fortuna
CR +506 2479 9728 USA +213 814 2647
reservas@hoteljardinesarenal.com
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Hotel Policies

Security is our highest priority to ensure the confidentiality of your personal information.

Security is our highest priority to ensure the confidentiality of your personal information.

The information you provide to us is not shared with unauthorized third parties.

We may share your information, only the minimum necessary, with companies related to your travel itinerary such as airlines, hotels, land operators, local tour companies, sponsors and other providers.
Reservation Policies

Warranty Policy:
A credit card is required to guarantee the reservation.

Cancellation policy:
For any change without penalty, it must be done 48 hrs. Prior to Check In. As a penalty, one night will be charged as No Show.

Policy of Arrival:
In case of a Non-Arrival (or No Show) will be charged one night stay.

Extra Person Policy:
The charge will be applied from the third person in the same room.

Children Policy:
Children up to 10 years old are considered, children from 11 years old will be charged as an adult. In courtesy, 2 children up to 10 years old, accompanied by 1 or 2 adults.

Pet Policy:
Excuse me, no pets.

Oversold Policy:
In the event that the Hotel can not provide the lodging service contracted by the consumer with a reservation from UNIVISIT, the Hotel on its own will find suitable alternatives to supply the contracted service, which are at least equal to or better to the benefits Hired originally.

The hotel will relocate you to a similar hotel where it will be respected and you will be able to pay the same tariff originally contracted, in case of any difference the hotel will have to absorb it.

The guest will be offered free transportation to the new Hotel.

The guest will be given at least one call to his home or office.